FREE local delivery for purchase  more than  RM250. 

General

Kids de World PLT (“WE”, “US”, “OUR”) provides and operates the content and the supply of products and related services (“the Services”) available at www.kidsdeworld.com website (“the Website”) subject to our Terms & Conditions. These Terms and Conditions govern all transactions between us and any person (“YOU”, “YOURSELF”, “YOUR” or “the Customer”) accessing and/or using the Website, its content and the Services. By accessing and/or using the Website, you acknowledge that you have read and understood, and agree to be bound by the Terms and Conditions.

 

Return of Product

We accept the returns, and replace the products or issue refund subject to this Returns Policy. Products sold by us are eligible for return, exchange or refund for the following reasons ONLY:

• Incorrect order received by you;

• Damaged product(s) received by you;

• Faulty product (s) received by you.

 

If you wish to return your ordered product(s), provided that your return claim satisfies our Returns Policy, you must do so within 7 (seven) calendar days from the date you (or a third party you have appointed, who is not the carrier) have received the product(s) till the date you have shipped the product(s) back to us. 

 

To be eligible for a return of the product(s) sold by us, please make sure that:

• you have received the product(s) less than 7 (seven) calendar days ago;

• you have the receipt or proof of purchase;

• to return an incorrect order, the product(s) are kept in the original packaging, unused and sealed with all labels and tags intact, photos of incorrect product(s) are provided as proof;

• to return Damaged Product(s), the product(s) are kept in the original packaging, unused and sealed with all labels and tags intact, photos/videos detailing the damages are provided as proof;

• to return Faulty Product(s), the product’s original packaging are kept  and enclosed all supporting material, such as instruction manuals, warranty notice, etc, photos/videos detailing the manufacturing defect are provided as proof;

• Any gifts, vouchers and/or promotional materials received together with your order are required to be enclosed together in the return package.

 

The following returns are strictly not acceptable by us:

• the returns due to your “change of mind”;

• the returns of the product(s) made to your specifications or clearly personalized;

• the returns of product(s) which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over;

• the returns of product(s) which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

• the returns of products sold at markdown or clearance price.

 

Procedure to Apply for Return of Product

Procedures to apply for return, refund or exchange:

• Inform us by sending us an email at hello@kidsdeworld.com;

• Fill up the Return Form we send to you and email it back to us together with any supporting required (for incorrect order received: the photos of wrong products received; for damaged/faulty product(s): the photos/videos detailing the damage/manufacturing defect);

• Ship the product(s) you wish to return back to us using a trackable postal or courier service to the address specified in the Return Form.

 

Please take note that the above need to be done within 7 (seven) calendar days from the date you have received the order.

 

If your request is eligible for reimbursement of shipping cost, a copy of the receipt issued by your chosen postal/courier service is required for us to reimburse the shipping cost. We cannot be held responsible in the event that your return package is damaged in transit. We are unable to process the return & refund/exchange without actual receipt of the return package.

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Upon receiving your return package, we will carry out inspection and evaluation. Any sign of usage or other violation of our Returns Policy will result in us declining your request for return. In this case, we will notify you and the product(s) will be sent back to you, the postal or courier service cost you incurred will not be reimbursed.

 

If your request for return is approved, we will notify you and issue a refund/ship out the replacement product(s) (whichever applicable) within 14 (fourteen) calendar days from the day we send you the said notification. Your refund will be issued by way of our preferred payment method.

 

Return of Incorrect Order:

We will replace the incorrect order with the originally ordered product(s) free of charge. If the replacement of item is unavailable, you may request for a refund.  Kindly follow through the abovementioned procedures for the replacement/refund. Please be informed that return for an incorrect order will not be accepted if the original packaging of the product(s) has been ripped, damaged, removed, or repacked or any sign of usage is detected by us.

 

Return of Damaged Product(s):

We will replace the Damaged Product(s) with a new same product free of charge. If the replacement of item is unavailable, you may request for a refund.  Kindly follow through the abovementioned procedures for the replacement/refund. Please be informed that any claim for Damaged Product(s) will not be accepted if we detect any signs of usage.

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Return of Faulty Product(s):

The products sold by us were designed to comply with the statutory legal requirements and relevant safety standards of manufacturer’s country of origin. If the products were imported to Malaysia, they have met the necessary criteria and regulations imposed by Malaysian law. We can therefore make no representation or warranty on behalf of manufacturer, nor we assume any responsibility or liability for any damages or loss you may incur as a result of your use or misuse of any products you purchase from us.

 

Please take note that the products are recognized as “Faulty Product(s)” only if the instructions governing the use of the products have been followed and the faults did not result as a result of your misuse. We will not have any further liability in respect of the products.

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If You received a Faulty Product, we will replace the Faulty Product(s) with a new same product free of charge. If the replacement of item is unavailable, you may request for a refund.  Kindly follow through the abovementioned procedures for the replacement/refund. Please be informed that any claim for Faulty Product(s) will not be accepted if we detect any signs of inappropriate use or misuse.

 

Please note that the time limit for your request for replacement/refund is 7 (seven) calendar days from the day you have received the product. After this time limit expired, we will not accept any claims for replacement/refund. However, if the item is covered by manufacturer’s warranty, kindly contact the manufacturer directly for assistance.

 

We reserve the right to alter and amend this Returns Policy at any time without any prior notice. In the event of any dispute, the execution of this Returns Policy will be at our sole discretion.  Our decision will be final and conclusive.

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Contact us

If you have any questions about this Policy, please contact Us:

By email: hello@kidsdeworld.com